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Terms & Conditions

Defining the legal framework and usage guidelines for the YalaRide platform.

Introduction

Welcome to YalaRide.com ("we," "us," "our," or "YalaRide").

"YalaRide" is an online marketplace that connects customers ("you", "user") with independent car rental operators ("rental providers").

"YalaRide":

  • • Does not own or operate vehicles listed on the platform
  • • Is not a rental company
  • • Acts only as a Booking facilitator between customer and rental operator

When reserving a vehicle through YalaRide", you enter into:

  • A rental agreement with the car rental operator
  • A platform usage agreement with YalaRide"

By accessing or using YalaRide", you agree to these Terms & Conditions.

Eligibility to Use the Platform

To book using YalaRide, you must:

  • Be at least 18 years old
  • Have a valid driving license
  • Provide accurate personal information
  • Agree to the rental operator's terms, including insurance and deposit rules

Note: Rental operators may have different age restrictions (e.g., SUV / luxury cars may require 21+).

Booking Steps (Pre-Paid)

1. Enter your pick-up & drop-off location

2. Enter rental dates & time

3. Choose your desired car and Reserve

4. May also opt "Bid My Price" (If offered by operator) to check if you may have this car on a lower rental price

5. Select Damage Protection (If desired)

6. Select required Add-Ons (If desired)

7. Select Pay Now and click "Proceed to Checkout"

8. Enter your Personal Information

9. Select your desired payment process and credit card

10. Go through the "Important Car information"

11. Recheck your Rental Pricing &

12. Click Book Now

The confirmation contains:

  • • Rental operator contacts details
  • • Pickup instructions

Booking Steps (Pay at The Time of Receiving Your Car)

1. Enter your pick-up & drop-off location

2. Enter rental dates & time

3. Choose your desired car and Reserve

4. May also opt "Bid My Price" (If offered by operator) to check if you may have this car on a lower rental price

5. Select Damage Protection (If desired)

6. Select required Add-Ons (If desired)

7. Select Pay Later

8. Click on Reserve

9. Enter your personal info

10. Go through the "Important Car information"

11. Recheck your rental pricing &

12. Click Book Now

Receive Booking confirmation email / app notification

The confirmation contains:

  • • Rental operator contacts details
  • • Pickup instructions

Payments

  • YalaRide collects full Booking payment online (prepaid Booking)
  • Security deposit (if required) is handled directly by the rental operator
  • Deposits may be held on credit card or pre-authorized

YalaRide does not control:

  • • Deposit charges
  • • Additional service fees (tolls, traffic fines, damages, fuel usage)

Customer Responsibilities

You must:

  • Provide accurate driver information
  • Arrive on time for pickup
  • Return the vehicle in the same condition
  • Follow all traffic laws and safety guidelines

You are financially responsible for:

  • Uncovered damages caused during your rental period
  • Lost keys, parking tickets, toll charges, fuel charges
  • Returning the vehicle late or to a wrong location.

Rental Operator Responsibilities

Operators must:

  • Provide the vehicle booked or a similar category vehicle
  • Clearly communicate deposit requirements
  • Ensure the vehicle is in roadworthy condition
  • Provide insurance coverage details

YalaRide Role & Liability Limitation

YalaRide is not liable for:

  • Vehicle condition
  • Deposit deductions
  • Accidents, damages, or loss during rental period
  • Extra charges requested by rental operator

YalaRide only facilitates:

  • Booking
  • Payment
  • Customer support communication

All rental obligations are between you and the rental operator.

Cancellation & No-Show Rules

  • Cancellation terms depend on the rental operator
  • If a user fails to arrive (no-show), payment may be partially-refundable

Full details are provided in the Cancellation Policy page.

Refunds

Refunds are processed based on:

  • Operator approval (for Booking -related issues)
  • Payment terms chosen during booking

Refer to Refund Policy for full details.

Prohibited Use

You may not:

  • Use fake identities or documents
  • Use platform for illegal activity
  • Try to bypass operators and book directly to avoid fees

Such actions may lead to account suspension.

Governing Law

All disputes will be governed by the laws of:

State of Georgia, United States

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