Privacy Management
Your security is our priority. Explore how YalaRide safeguards your global travel data.
Introduction
YalaRide.com ("YalaRide," "we," "us," or "our") is committed to protecting your privacy.
This Privacy Policy explains:
- What personal data we collect
- Why we collect it
- How we store, use, and share it
- Your data rights under applicable privacy laws
By accessing our platform or using our mobile app, you agree to the terms of this Privacy Management Policy.
What Data We Collect
We collect the following categories of data:
A. Personal Identification Data
- Full name
- Phone number
- Email address
- Country
- Driver's license number (when required by rental operator)
B. Booking & Transaction Data
- Booking details (vehicle type, dates, location)
- Payment method: Credit Card, Debit Card, G Pay & Paze.
- Billing address
C. Device & Usage Data
- IP address
- Device model (Android/iOS)
- Browser type & version
- Cookies & tracking behavior (pages visited, clicks, app screens visited)
How We Use Your Data
We use your data to:
| Purpose | Example |
|---|---|
| Complete your Booking | Sending Booking details to the rental operator |
| Customer communication | Booking confirmation, reminders, updates |
| Improve platform/app | Crash reports, app analytics |
| Marketing & promotions (optional) | Discounts, offers, app updates |
We never sell your personal data to other businesses.
Data Sharing & Third Parties
We share data with:
"Rental operators receive only the minimum necessary information (name, phone number, pickup date, car type)."
Cookie & Tracking Policy
We use cookies to:
- Analyze website performance
- Personalize browsing
- Show retargeting ads (Google/Meta)
Users can manage cookie preferences anytime using browser settings. Full Cookie Policy is available separately at /cookies-policy.
Payment Data Security
- All payments are processed through secure PCI-DSS-compliant providers
- YalaRide does not store full credit/debit card details on its servers
- Security deposits are handled directly by the rental operator
Data Retention
| Data Type | Retention Period |
|---|---|
| Booking records | 7 years (legal accounting requirement) |
| Marketing data | Until user opts out |
| Account data | Until user deletes account |
Your Privacy Rights
Depending on your region (including CCPA & GDPR-style rights), you have rights to:
- Access your data
- Correct incorrect data
- Request deletion
- Disable cookie tracking
Marketing Communications
We may send promotional emails or app notifications only when:
- You opt in, or
- You have made a Booking (transactional info)
You can unsubscribe anytime.
Data Protection & Security Measures
- Encryption (HTTPS / SSL)
- Secure data storage
- Restricted access internally
We work continuously to protect user information from unauthorized access, loss, or misuse.
Children's Privacy
- • YalaRide is not intended for individuals under 18 years of age.
- • We do not knowingly collect data from minors.
Changes to This Policy
We may update this Privacy Policy. Changes will be posted:
- On the website footer
- Inside the mobile app notifications