DELETE ACCOUNT POLICY

1. How to request account deletion

You can request deletion using any of the following methods:

• From the YalaRide mobile app settings (when available)
• By email at [email protected]
• By contacting us through Contact Us

2. Identity verification

For your security, we may ask you to verify ownership of the account before processing deletion. If we cannot verify ownership, we may reject or delay the request to prevent unauthorized account removal.

3. What will be deleted

• Profile details and account preferences
• Saved addresses and non-essential account metadata
• Marketing subscriptions and communication preferences

4. What may be retained

We may retain limited records where legally required or operationally necessary, including:

• Invoice and payment records required by tax/accounting laws
• Dispute, chargeback, and fraud-prevention records
• Records needed to enforce legal rights and platform safety

5. Processing timeline

We aim to process verified deletion requests within 30 days. If your request involves legal review or an active dispute, processing can take longer and we will notify you.

6. Effect of deletion

• You will lose access to the deleted account
• Past bookings may no longer be available in your app view
• You may need to create a new account for future bookings

7. Contact

For deletion or data-rights requests, contact [email protected] or [email protected].